Terms of sale

Last updated: 13 November 2026

1. Who we are

QUELNAVI is a trading name of ELQUVANI TRADING LTD, a company registered in Scotland. Our company number, registered office and other details are on our Legal Information page. You can contact us by email at support@quelnavi.com, by phone on +44 7907842450, or through our contact page.

2. These terms

These terms apply to orders placed on quelnavi.com for delivery to the countries listed on our Delivery page. Our shop is for consumers buying for their own use. Please read these terms before you order; you can save or print this page. The contract is in English. When you place an order we store the order details and email them to you, and you can also see them in your account if you have one.

3. Our products

We describe each product, its fibre composition, care instructions and sizing as accurately as we can. Sizes are UK sizes XS to XXL and are unisex. Colours can look slightly different on different screens.

Some of our garments and accessories have reflective details, such as piping, yarn or a printed pattern. These details only shine when light falls on them, for example car headlights or a camera flash. They are a design feature. Our products are not personal protective equipment or high-visibility clothing. They are not designed, tested or certified to make you visible to drivers, and they do not replace a high-visibility vest, bike lights or other visibility equipment. Reflective performance may reduce over repeated washing and wear. Photos marked as taken with a camera flash show how the reflective details look when a bright light points straight at them; in everyday light they will look less bright.

4. Placing an order and when the contract is made

You can check and correct your details at every step of checkout until you press “Place order and pay”. Pressing that button is an offer to buy, and it means you must pay. We then email you to say we have received your order; this is not yet acceptance. The contract between you and us is formed when we email you to confirm dispatch. If we cannot accept your order, for example because an item is out of stock or there is an obvious pricing error, we will tell you and refund you in full straight away.

5. Prices and currency

Prices are shown in the currency for your location, such as GBP, CHF or USD. You pay in the currency shown at checkout. If that is not your card’s currency, your card issuer may charge a conversion fee.

We are not currently registered for VAT, so no VAT is charged on our prices. For UK delivery addresses, the price shown plus the delivery charge for your country is the total you pay. For deliveries outside the UK, our prices do not include import VAT, customs duties or carrier fees that may be charged on delivery; our Delivery page explains these for each destination. The delivery charge for your country is shown with product prices and in your order total before you pay.

6. Payment

Payment is taken securely at checkout by our payment providers (card payments and PayPal where shown at checkout). We do not see or store your full card details. Payment is taken when you place your order. The charge will appear on your statement as QUELNAVI.

7. Delivery

We dispatch within 2 working days and give estimated delivery times on our Delivery page. If we have not delivered within 30 days of the contract being made, or by any date we agreed with you, you may cancel and receive a full refund. The goods are our responsibility until they are delivered to you or to someone you nominated. You own them once we have received full payment.

8. Your right to cancel

You may cancel within 14 days of receiving your goods without giving a reason. How to cancel, who pays the return postage, and how we refund you are explained in our Returns and Refunds policy. You can cancel online using our withdrawal form, which you can reach from the link “Withdraw from contract here” at the foot of every page.

9. If something is wrong with your order

We must provide goods that are of satisfactory quality, fit for purpose and as described. If you live in the UK, you have rights under the Consumer Rights Act 2015, including the right to reject faulty goods, to a repair or replacement, and to a price reduction or refund. If you live elsewhere, you have the rights given by the law of your country. Our Returns and Refunds policy explains how to tell us about a fault. Nothing in these terms affects your legal rights.

10. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights as a consumer, and for defective products under product liability law. Our products are for domestic and private use. We are not liable for any loss of profit, loss of business or business interruption.

11. Events outside our control

If something outside our reasonable control delays or prevents us from meeting our obligations, we will tell you as soon as possible and take steps to limit the effect. If there is a risk of substantial delay, you may cancel and we will refund you for any goods you have not received.

12. Your personal data

We use your personal data as set out in our Privacy Policy and Cookie Policy.

13. Complaints and consumer help

If you have a complaint, please email support@quelnavi.com. We usually reply within 2 working days.

If you live in Scotland, free advice is available from consumeradvice.scot, funded by the Scottish Government. This service is for people in Scotland. If you live outside Scotland, you can contact the consumer advice body in your own country. Wherever you live, the mandatory consumer protection rules of your country of residence continue to apply to you. More information is on our Legal Information page.

14. Governing law and courts

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of Scotland. The Scottish courts have non-exclusive jurisdiction. Nothing in this clause affects your right, as a consumer, to bring proceedings in the courts of the part of the United Kingdom or the country where you live, or to rely on the mandatory consumer protection rules of that place.

If you live in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court. This is designed to be used without a solicitor.

15. Time limits for court action

Your statutory rights under the Consumer Rights Act 2015 are not limited to a fixed number of years. Separately, under the Prescription and Limitation (Scotland) Act 1973, a claim in the Scottish courts must generally be raised within five years. In England and Wales the equivalent period is six years. This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for our goods. Whether goods should still be of satisfactory quality after a given time depends on the type of goods, their price and what was said about them when you bought them.

16. Other important terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it. If a court finds part of these terms invalid, the rest will still apply. If we delay in enforcing these terms, we can still enforce them later. This contract is between you and us, and no other person has any right to enforce any of its terms.