Withdraw from contract

Withdraw from your contract

Use this form to cancel (withdraw from) an order within your 14-day cancellation period. You do not need an account and you do not have to give a reason.

Enter your name, your order number and the email address where we should send our confirmation. If you only want to cancel some items, list them. Check your details, then press Confirm withdrawal.

As soon as you submit the form, we email you an acknowledgement of receipt. It sets out what you sent us and the date and time we received it. Keep it as your record. If it has not arrived within a few minutes, check your spam folder or email support@quelnavi.com.

Your withdrawal is valid if you submit it before the 14-day period ends. We will then email you the return address and instructions. Please send the goods back within 14 days of withdrawing. You pay the direct cost of returning them, unless they are faulty or not what you ordered. We refund you within 14 days of receiving the goods back, or proof that you have sent them, whichever is earlier. You can also withdraw by email or by post; see our Returns and Refunds policy.