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Legal

Product safety

Our products are everyday clothing and accessories for adults. Some have reflective details as a design feature. They are not protective or high-visibility equipment, and they do not replace a high-visibility vest or bike lights. Follow the care label, keep textiles away from open flames, and tell us straight away if you have a safety concern.

Last updated: 13 November 2026

Who is responsible for our products

QUELNAVI products are made for us by partner factories to our designs and sold under the QUELNAVI name. The company responsible for them is:

  • ELQUVANI TRADING LTD (trading as QUELNAVI)
  • 5/3 15 Scaraway Dr, Glasgow, G22 7EY, United Kingdom
  • Email: support@quelnavi.com
  • Phone: +44 7907842450

Each product page shows the product name, pictures, its product code (SKU), fibre composition and care instructions. The same name and code are on the order confirmation, so you can always identify the item you bought.

Reflective details: what they do and what they do not do

  • They only shine when light falls on them. Reflective piping, yarn and print send light back towards its source, for example car headlights, a torch or a camera flash. In daylight, or where there is no light pointing at you, they look like the rest of the garment.
  • They are a design feature. Our products are not personal protective equipment (PPE) and are not high-visibility or enhanced-visibility clothing. They are not designed, tested or certified to make you visible to drivers or other road users, and they do not meet any visibility standard.
  • They do not replace visibility equipment. If you walk, cycle or work near traffic, especially in the dark or in bad weather, use a high-visibility vest, bike lights and any other equipment the situation needs.
  • They wear over time. Reflective performance may reduce over repeated washing and wear. Follow the care label and check the reflective parts from time to time.
  • Our photos. Photos marked as taken with a camera flash show the reflective details under a bright light pointing straight at them. In real conditions they will usually look less bright.

Safety and care

  • Keep away from fire. Like all clothing, our garments can burn. Keep them away from open flames, candles, fires and heaters, and do not dry them on a radiator or heater.
  • Follow the care label. Washing or drying at higher temperatures than shown can shrink or damage the garment and the reflective parts. Do not iron reflective piping or print, and do not use bleach or fabric softener on them unless the care label allows it.
  • Scarves. Keep scarf ends away from moving parts, such as bicycle wheels, chains and machinery, and from escalators.
  • Buttons and spare buttons. These are small parts. Keep spare buttons away from young children.
  • Not for children. Our garments are made in adult sizes. They are not designed or tested as children’s clothing.
  • No drawstrings. None of our garments have drawstrings or functional cords.

Report a safety concern

If you think one of our products is unsafe, or it has caused an injury or damage, stop using it and email support@quelnavi.com with:

  • your order number and the product name or code;
  • what happened, and when;
  • photos of the product and its labels, if you can.

We will acknowledge your report within 2 working days and investigate it. Where needed, we will inform the relevant authorities and contact other customers who bought the same product.

Product recalls and safety notices

There are currently no recalls or safety notices for QUELNAVI products. If we ever need to issue one, it will be published on this page and we will contact affected customers directly.