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Delivery and import charges
We deliver to England, Scotland and Wales, Germany, Denmark, Sweden, Ireland, Belgium, Finland, Luxembourg, Norway, Switzerland and the United States. Orders are dispatched within 2 working days, and each order has one flat delivery charge for your destination, shown with product prices before you pay. For deliveries outside the UK, import VAT, duties and carrier fees may be payable when your parcel arrives.
Last updated: 13 November 2026
Where we deliver
- United Kingdom: England, Scotland and Wales.
- European Union: Germany, Denmark, Sweden, Ireland, Belgium, Finland and Luxembourg.
- Norway, Switzerland and the United States.
We do not yet deliver to Northern Ireland, other EU countries, the Channel Islands, the Isle of Man, Gibraltar, BFPO addresses, or any country not listed above. Checkout only accepts addresses in countries we deliver to. We will update this page when we add new destinations.
Delivery charges and times
| Destination | Delivery charge per order | Estimated delivery after dispatch |
|---|---|---|
| United Kingdom (England, Scotland, Wales) | £4.95 | 2–5 working days |
| Germany, Ireland, Belgium, Finland, Luxembourg | €9.95 | 4–8 working days |
| Denmark | DKK 75 | 4–8 working days |
| Sweden | SEK 109 | 4–8 working days |
| Norway | NOK 149 | 5–10 working days |
| Switzerland | CHF 12.95 | 6–12 working days |
| United States | $14.95 | 7–14 working days |
The delivery charge for your country is shown next to product prices and is included in your basket and order total before you pay. Delivery times are estimates and are not guaranteed. Working days are Monday to Friday, excluding UK bank holidays.
Dispatch
We dispatch orders within 2 working days of receiving payment. We email you when your order has been dispatched and include your tracking details. If anything delays your order, we will tell you by email straight away. You can then choose to wait or cancel for a full refund.
We send parcels only to the delivery address entered at checkout. We cannot change or redirect a parcel once it has been dispatched, so please check your address before you place your order.
Import VAT, duties and fees
Within the UK, our prices and delivery charge are the total you pay. For deliveries outside the UK, your parcel is imported into your country. The charges below are collected by the carrier or the customs authority, not by us. They are not included in our prices or delivery charges, and we cannot calculate them exactly in advance.
European Union (Germany, Denmark, Sweden, Ireland, Belgium, Finland, Luxembourg)
We are not registered for the EU Import One-Stop Shop (IOSS), so we do not collect EU VAT at checkout. When your parcel arrives, you may be asked to pay import VAT at your country’s rate, the temporary EU customs duty of €3 for each type of item in a parcel worth €150 or less (from 1 July 2026 to 1 July 2028), standard customs duty instead if the parcel is worth more than €150, the EU customs handling fee, and any clearance fee your carrier charges.
Norway
We are not registered for Norway’s VAT On E-Commerce (VOEC) scheme, so Norwegian VAT is not collected at checkout. Your parcel goes through Norwegian customs, and import VAT (25%), any customs duty and the carrier’s clearance fee are payable by you on delivery.
Switzerland
Clothing is free of Swiss customs duty. Swiss import VAT of 8.1% is charged on the value of the goods plus delivery, but it is not collected when the VAT due is CHF 5 or less (roughly CHF 62 of goods and delivery). Above that, you pay the VAT and the carrier’s clearance fee on delivery.
United States
The United States no longer exempts low-value parcels from customs duty. Every parcel is subject to US customs duties and tariffs, which depend on the type of product and its country of origin. Unless checkout shows otherwise, these duties and the carrier’s brokerage fee are payable by you on delivery.
If you refuse to pay import charges
If you refuse a parcel, it will be sent back to us. When it arrives we will treat this as cancellation of your order and refund it as explained in our Returns and Refunds policy. We may deduct the cost the carrier charges us to return it. We cannot refund import charges paid to a carrier or customs authority.
Late, lost or damaged parcels
If your parcel has not arrived within 5 working days after the end of the estimated delivery time, please email support@quelnavi.com with your order number. We will look into it with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer.
Your order is our responsibility until it is delivered to you or to someone you have nominated. If it arrives damaged, please email us with photos as soon as you can and we will put it right. This does not affect your legal rights.
Questions
Email support@quelnavi.com, call +44 7907842450 or use our contact page. See also our Returns and Refunds policy and Terms of Sale.