Questions and answers

The reflective details

Will people notice the reflective part during the day?

Not much. In daylight the piping is a matt, pale grey line, the yarn looks like a grey fleck and the turn-up print is hidden inside the hem. Each product page shows a daylight view so you can judge for yourself.

What is the flash view?

It shows the same piece with a bright light falling on it from the direction of the camera, so that only the reflective parts light up. Use it to compare where each piece reflects and how much. Turn it on for the whole shop with the Lights off switch.

Is this safety clothing?

No. QUELNAVI is everyday clothing. The reflective details only shine when light falls on them, such as car headlights. They are a design feature. They are not designed, tested or certified to make you visible to drivers, and they do not replace a high-visibility vest, bike lights or other visibility equipment.

Does the reflective effect wash out?

Like most reflective finishes, it may become weaker after repeated washing and wear. Washing inside out at 30°C, skipping fabric softener and never ironing the reflective parts helps. See how the reflective details work.

Sizes

Are your clothes for men or women?

Both. Everything is unisex, XS to XXL, and product pages show the men’s and women’s UK and EU sizes each size fits. See the size guide.

Prices and payment

Which currencies do you sell in?

Pounds sterling (GBP), euros (EUR), Danish kroner (DKK), Swedish kronor (SEK), Norwegian kroner (NOK), Swiss francs (CHF) and US dollars (USD). We choose the currency from your delivery country; you can change the country with the globe button at the top of the page. Prices are fixed in each currency, not converted each day.

Is delivery included in the price?

The delivery charge for your country is shown next to every product price and included in your bag total before you pay. See delivery and import charges.

Will I pay import charges?

Within the UK, no. For deliveries outside the UK, import VAT, duties and carrier fees may be payable when your parcel arrives. Our delivery page explains this for each country.

Orders, delivery and returns

When will my order arrive?

We dispatch within 2 working days. Estimated delivery times for each country are on our delivery page, and you receive tracking details by email.

Can I return something?

Yes. You can cancel within 14 days of receiving your order without giving a reason, using our online withdrawal form or by email. See returns and refunds.

How do I contact you?

Email support@quelnavi.com, call +44 7907 842450 (Monday to Friday, 9:00–17:00 UK time) or use our contact form.