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Impressum

Legal information

QUELNAVI is a trading name of ELQUVANI TRADING LTD, a private limited company registered in Scotland. This page sets out our company details, how to contact us, and where to get help if a complaint cannot be settled. It also serves as our Impressum for customers in Germany.

Last updated: 13 November 2026

Company details

QUELNAVI is a trading name of ELQUVANI TRADING LTD.

  • Company name: ELQUVANI TRADING LTD
  • Legal form: private company limited by shares
  • Registered in: Scotland
  • Company number: SC908895 (Companies House register)
  • Registered office: 5/3 15 Scaraway Dr, Glasgow, G22 7EY, United Kingdom
  • Represented by: Abdallh Ibrahim Abeletah, Director
  • VAT: not registered for VAT

The registered office is for letters and legal correspondence. It is not a returns address. Please read Returns and Refunds before sending anything back.

Contact

Complaints and dispute resolution

If something has gone wrong, please contact us first at support@quelnavi.com. We usually reply within 2 working days, and most problems can be sorted out quickly. You always keep the right to go to court where you live.

United Kingdom

We are not a member of an alternative dispute resolution scheme. If we cannot settle a complaint between us, we will tell you in writing whether we agree to use a certified ADR provider for that complaint.

If you live in Scotland, free consumer advice is available from consumeradvice.scot (Advice Direct Scotland), funded by the Scottish Government for people in Scotland. Consumer law in Scotland is enforced by Trading Standards Scotland and local trading standards services. If you live elsewhere in the UK, you can contact the consumer advice service for your area.

For claims of £5,000 or less, consumers in Scotland may be able to use Simple Procedure in the Sheriff Court, which is designed to be used without a solicitor. More information about courts and time limits is in our Terms of Sale.

Germany

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Denmark

If you live in Denmark and we cannot settle your complaint, you can submit it to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk. Complaints are submitted online at kpo.naevneneshus.dk. As we are established in the United Kingdom, Nævnenes Hus can deal with a complaint against us only in certain cases, for example if the case has a close connection to Denmark. You can also get help from Forbrug Europa, the European Consumer Centre Denmark, at forbrugereuropa.dk.

Other countries

If you live in another country, the consumer advice body in your country may be able to help. In the EU and EEA, this is usually the European Consumer Centre in your country. Wherever you live, the mandatory consumer protection rules of your country continue to apply to you.

Product safety

Our clothing is everyday clothing, not protective or high-visibility equipment. Safety information, and how to report a concern, is on our Product Safety page.

Content

The text, images and designs on this website belong to ELQUVANI TRADING LTD unless stated otherwise. Please do not copy them without our permission.